Revised Standard on rural and urban addressing of significant community and national benefit

Issue 34 – December 2011

A newly revised Australian/New Zealand Standard on rural and urban addressing will be of significant community and national benefit, says Debbie Chin, Chief Executive of Standards New Zealand.

Customer contact centres – potential new area of work for ISO

Issue 34 – December 2011

Standards New Zealand is consulting with stakeholders about a potential new area of work for the International Organization for Standardization (ISO), a guideline Standard on customer contact centres. The proposed Standard would be used by business process service centres; including front end voice, multimedia, and back office service providers; and including all customer contact centres (call centres), whether an in-house (captive) centre or a third party operator (outsourcer).

Records management – new international management system Standards

Issue 34 – December 2011

Two new ISO Standards will help organisations to disclose corporate information quickly and effectively. Information and documentation – Management systems for records – Fundamentals and vocabulary ISO 30300:2011 and Information and documentation – Management systems for records – Requirements ISO 30301:2011 distil the expertise of experts drawn from 27 countries on five continents.

IT service management for small IT teams – new specialist book

Issue 34 – December 2011

Based on the newly revised ISO/IEC 20000-1:2011 (the Standard defining the requirements for an information technology (IT) service management system) as a guide, BIP 0129:2011 IT service management for small teams pulls together the latest best practice relevant to small IT teams.

ISO Committee on conformity assessment (ISO/CASCO) – technical work update

Issue 34 – December 2011

Certification of products – Working Group 29

The Draft International Standard (DIS) ballot closed at the end of October 2011. The document has been approved by 88% of ISO participating (P) Members and by 76% of IEC P-members. The working group will meet at the end of February 2012 in Munich for what will probably be its last meeting, as the expected outcome is to process the document to the Final Draft International Standard (FDIS) stage.

Enhancements to IPONZ Goods and Services Selector

Issue 34 – December 2011

Intellectual Property Office of New Zealand (IPONZ) has released an updated version of its Goods and Services Selector tool. The key features of this release include:

Take the 'Cybersecurity Survey' now

Issue 34 – December 2011

During December 2011 and January 2012, National Institute for Standards and Technology (NIST) and RTI International, a not-for-profit research institute, are asking information technology (IT) security managers around the world to participate in a 15-minute 'Cybersecurity Survey'.

DRAFT STANDARDS FOR COMMENT

Free to download from our website: www.standards.co.nz

DR AS/NZS ISO 10001 CP Quality management – Customer satisfaction – Guidelines for codes of conduct for organizations

NEW JOINT STANDARDS

AS/NZS 4819:2011 Rural and urban addressing

Provides requirements and guidance for addressing authorities to use for assigning addresses, naming roads and localities, recording and mapping the related information, and related signage.
Supersedes AS/NZS 4819:2003

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Read more in our article 'Revised Standard on rural and urban addressing of significant community and national benefit'.

AS/NZS ISO/IEC 17021:2011 Conformity assessment – Requirements for bodies providing audit and certification of management systems

NEW JOINT TECHNICAL SPECIFICATIONS

SAA/SNZ TS ISO 10004:2011 Quality management – Customer satisfaction – Guidelines for monitoring and measuring

Provides guidance in defining and implementing processes to monitor and measure customer satisfaction. It is intended for use by organisations regardless of type, size, or product provided. The focus is on customers external to the organisation. This Technical Specification is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements. Identical with and reproduced from ISO/TS 10004:2010.

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SAA/SNZ TS ISO 16949:2011 Quality management – Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations

JOINT STANDARD WITHDRAWN

AS/NZS 4819:2003 Geographic information – Rural and urban addressing
Superseded by AS/NZS 4819:2011